Remote Senior Merchant Success Manager - Enterprise Growth

ShipBob, Inc.; Virginia; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision & Basic Life

Paid holidays & Flexible time off

Discretionary bonus plan eligibility

Job summary

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver a world-class experience for enterprise and strategic merchants from a remote location in the United States.

You will lead strategic reviews, craft executive-level relationships, and drive tactical account planning in collaboration with internal stakeholders. The role focuses on growth, retention, and proactive consultative guidance, working with cross-functional teams to optimize merchant supply chains and expansion

Qualifications

• 4–6 years of experience in sales and merchant services.
• Ability to manage cross-functional teams.
• Proven consultative and executive-level relationship skills.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase performance and KPIs of customers to ensure a world-class customer experience.
• Coach team members to enhance performance with middle-market, complex merchants.
• Analyze merchants' supply chain performance and identify opportunities or risks for proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify expansion opportunities.
• Grow and maintain strategic relationships at all levels within your merchants.

Skills

Executive relationships

Team leadership

MS Office

Job description

ShipBob, Inc. is seeking a Senior Merchant Success Manager to deliver a world-class experience for enterprise and strategic merchants from a remote location in the United States.

You will lead strategic reviews, craft executive-level relationships, and drive tactical account planning in collaboration with internal stakeholders. The role focuses on growth, retention, and proactive consultative guidance, working with cross-functional teams to optimize merchant supply chains and expansion