Senior Merchant Growth & Success Manager (Remote)

ShipBob, Inc.; Central City (CO); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Holidays & Flexible Time Off

Discretionary bonus plan eligibility

Job summary

ShipBob is seeking a Senior Merchant Success Manager to deliver a world-class experience to enterprise and strategic merchants. You will build trusted partnerships, analyze supply chains, and drive strategic account planning across markets.

Based remotely in the United States, you will collaborate with internal stakeholders, lead business reviews, and coach teams to improve performance for middle-market, complex customers.

Qualifications

• 4–6 years of sales and merchant services experience.
• Ability to build consultative and executive-level customer relationships.
• Strong collaboration with internal stakeholders.

Responsibilities

• Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
• Increase the average performance and KPIs of your customers' to ensure a world-class customer experience.
• Coach team members to enhance performance to middle market, complex merchants.
• Analyze your merchants' supply chain performance and identify opportunities or risks to help advise proactive countermeasures.
• Conduct business reviews and track merchant growth within ShipBob and identify areas for further expansion.
• Grow and maintain transparent and strategic relationships at all levels within your merchants.

Skills

Sales experience

Merchant services

Executive relationships

Tools

Microsoft Office Suite

Job description

ShipBob is seeking a Senior Merchant Success Manager to deliver a world-class experience to enterprise and strategic merchants. You will build trusted partnerships, analyze supply chains, and drive strategic account planning across markets.

Based remotely in the United States, you will collaborate with internal stakeholders, lead business reviews, and coach teams to improve performance for middle-market, complex customers.