Senior Membership Concierge Lead

Life Time Inc.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Fully subsidized membership

401(k) retirement savings plan with 21

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Inc. in New York seeks a Lead-Membership Concierge to lead the Membership Concierge Team, delivering best-in-class experiences and driving member engagement.

You will coach staff, manage budgets, and partner with departments to meet acquisition and retention goals while upholding Life Time's premium brand. This full-time role requires strong leadership and a proactive approach to programs that support members' healthy lifestyles.

Qualifications

• 3+ years of managerial experience.
• 3+ years of customer service experience.
• 3+ years of sales experience.
• 3+ years of achieving budget goals.

Responsibilities

• Lead and develop Membership Concierge Team to meet membership goals.
• Drive join, service and save experiences aligned with brand.
• Manage department budget and payroll scheduling.
• Ensure compliance with Life Time policies and processes.
• Foster an excellence-based guest experience and retention.

Skills

Managerial experience

Customer service experience

Sales experience

Budget achievement

Leadership

Education

High School Diploma or Equivalent

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Life Time Inc. in New York seeks a Lead-Membership Concierge to lead the Membership Concierge Team, delivering best-in-class experiences and driving member engagement.

You will coach staff, manage budgets, and partner with departments to meet acquisition and retention goals while upholding Life Time's premium brand. This full-time role requires strong leadership and a proactive approach to programs that support members' healthy lifestyles.