Member Experience Concierge

Life Time Inc.; Gainesville (VA); On-site; USD 29,000 - 36,000; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and

401(k) retirement savings plan with a

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a Membership Concierge I to deliver top-tier customer service as the first point of contact for members and guests.

You will help educate guests on club programming, events, pricing, and policies while fostering value-based relationships to boost member loyalty and support healthy life goals. You will handle inquiries, assist with transactions, and contribute to creating extraordinary experiences in a friendly, fast-paced environment.

Qualifications

• Minimum 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Communication skills

Multi-tasking

Verbal communication

Stand for hours

Education

HS graduate or equivalent

Job description

Life Time Inc. is seeking a Membership Concierge I to deliver top-tier customer service as the first point of contact for members and guests.

You will help educate guests on club programming, events, pricing, and policies while fostering value-based relationships to boost member loyalty and support healthy life goals. You will handle inquiries, assist with transactions, and contribute to creating extraordinary experiences in a friendly, fast-paced environment.