Member Experience Concierge

Life Time Inc.; United States; On-site; USD 21,000 - 28,000; Part time

Job summary

Life Time Inc. seeks a friendly Membership Concierge I to welcome members and guests as the first contact, delivering exceptional service and building value-based relationships that support healthy lifestyle goals.

You will educate members on club programming, events, pricing, and policies, while handling transactions and maintaining a hospitality mindset to create extraordinary experiences in a fast-paced environment.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Effective communication

Multi-tasking

Healthy living

Stand for long periods

Education

High School Diploma

Job description

Life Time Inc. seeks a friendly Membership Concierge I to welcome members and guests as the first contact, delivering exceptional service and building value-based relationships that support healthy lifestyle goals.

You will educate members on club programming, events, pricing, and policies, while handling transactions and maintaining a hospitality mindset to create extraordinary experiences in a fast-paced environment.