Membership Experience Specialist

Life Time Inc.; New York (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and

401(k) retirement savings plan with公司

Training and professional development

Paid sick leave where required by law

Job summary

Life Time Inc. in New York is seeking a Membership Concierge III to deliver the highest quality customer service to members and guests while promoting Life Time and assisting with the buying experience.

This role acts as a leader on The Concierge Team, requiring a high school diploma, at least one year of customer service and sales experience, and the completion of the Membership Sales Certification and Retention Specialist Certification within 60 days of hire.

Qualifications

• High School graduate or equivalent
• Minimum of 1-year customer service experience
• Minimum of 1-year sales experience
• Completion of Membership Sales Certification within 60 days of hire
• Completion of Retention Specialist Certification within 60 days of hire

Responsibilities

• Facilitate check-in process for members and guests entering club
• Monitors, handles, and delegates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Proactively builds relationships with members and guests, regularly creating over the top service experiences
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
• Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
• Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
• Communicates with members and prospective members via email or phone in a manner aligned with our brand
• Completes administrative duties, club paperwork and cash drawer reconciliation

Skills

Customer service

Sales

Communication

Education

High School diploma or equivalent

Job description

Life Time Inc. in New York is seeking a Membership Concierge III to deliver the highest quality customer service to members and guests while promoting Life Time and assisting with the buying experience.

This role acts as a leader on The Concierge Team, requiring a high school diploma, at least one year of customer service and sales experience, and the completion of the Membership Sales Certification and Retention Specialist Certification within 60 days of hire.