Senior Member Services & Lending Specialist

State Employees' Credit Union; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

State Employees' Credit Union is seeking a Senior Member Services Officer to oversee lending activities and branch operations. You will approve loans within assigned limits, resolve member issues, and mentor staff across channels.

Candidates should have a strong background in consumer lending, excellent communication, and a commitment to member service excellence. The role emphasizes compliance, training, and teamwork in a branch environment.

Qualifications

• High school diploma or GED required; Bachelor's degree or CCUE certification preferred.
• Strong knowledge of consumer lending and loan approval processes.
• Ability to train and mentor other staff and handle member issues.

Responsibilities

• Comply with all Credit Union policies and regulatory requirements.
• Evaluate loan applications and make recommendations within assigned limits.
• Assist members across all service channels and resolve complaints.
• Provide training and mentorship to less experienced staff and supervise MSO areas.

Skills

Customer service

Lending knowledge

Mentoring

Communication

Education

High school diploma or GED

Bachelor’s degree / CCUE Certification / AA/AS

Job description

State Employees' Credit Union is seeking a Senior Member Services Officer to oversee lending activities and branch operations. You will approve loans within assigned limits, resolve member issues, and mentor staff across channels.

Candidates should have a strong background in consumer lending, excellent communication, and a commitment to member service excellence. The role emphasizes compliance, training, and teamwork in a branch environment.