Senior Member Services Leader: Lending & Mentoring

State Employees' Credit Union

Raleigh (NC)

On-site

USD 60,000 - 90,000

Full time

4 days ago

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Job summary

State Employees' Credit Union seeks a Senior Member Services Officer in North Carolina to oversee branch operations, evaluate loan applications, and resolve member issues across all delivery channels. Role includes training staff, ensuring policy compliance, and mentoring less experienced team members.

The position emphasizes applying lending limits, supervising MSO areas, and maintaining confidentiality while delivering high-quality member service.

Qualifications

Must have high school diploma or GED equivalent.
Minimum 4 years of SECU or directly related experience strongly preferred.
Demonstrated ability to work independently and as part of a team.
Excellent critical thinking and problem-solving skills, and good judgment.
Ability to train others and mentor less experienced staff.

Responsibilities

Assist with resolving member issues and complaints across all delivery channels.
Evaluate loan applications and make recommendations for approval or denial within assigned limits.
Assist in training other employees and act as a mentor to less experienced staff.
Provide employee support in resolving member and procedural problems.
Independently research and resolve member complaints.
Assist with supervision of the MSO area ensuring policy and regulatory compliance.
Balance day-end tasks and reconcile MSR items as directed.