Senior Member Services Lead - Lending & Member Care

ncsecu.org; Spruce Pine (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

SECU, based in North Carolina, is seeking a Senior Member Services Officer to provide leadership across branch operations, lending decisions, and member service. The role includes evaluating loan applications, mentoring staff, and ensuring compliance with policies and procedures.

Responsibilities also cover resolving member issues, assisting in training, and supporting branch operations in accordance with regulatory requirements and service standards.

Qualifications

• Completion of Consumer Lending Program (CLP) courses. Passing score on CLP Exam required prior to becoming a Member Services Officer.
• Ability to resolve member complaints and assist across delivery channels.
• Experience contributing to training and mentoring staff.
• Knowledge of SECU policies and regulatory compliance.

Responsibilities

• Assist members in all areas of consumer lending; evaluate loan applications and approve/deny within assigned limits.
• Resolve member issues and complaints across all delivery channels.
• Train and mentor less experienced staff; supervise MSO area as needed.
• Process transactions, balance cash drawers, and handle wires and account maintenance.

Job description

SECU, based in North Carolina, is seeking a Senior Member Services Officer to provide leadership across branch operations, lending decisions, and member service. The role includes evaluating loan applications, mentoring staff, and ensuring compliance with policies and procedures.

Responsibilities also cover resolving member issues, assisting in training, and supporting branch operations in accordance with regulatory requirements and service standards.