Senior Member Services Lead - Loans & Member Care

SECU; Spruce Pine (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

SECU seeks a Senior Member Services Officer to oversee branch operations, resolve member issues across channels, and evaluate loan applications within approved limits. This role mentors staff and ensures adherence to policy and regulatory guidelines.

Based in Spruce Pine, NC, you will train teammates, balance daily tasks such as reconciliations, and support risk assessments while upholding the credit union philosophy of People Helping People.

Qualifications

• Broad knowledge of branch operational procedures.
• Ability to evaluate loan applications and make recommendations for approval or denial.
• Mentor to staff and assist in resolving member issues across channels.

Responsibilities

• Review and approve loans within lending limits that are assigned.
• Assist in training other employees and act as a mentor to less experienced staff.
• Provide employee support in resolving member and procedural problems.
• Independently research and resolve member complaints.
• Assist with supervision of the MSO area ensuring policy and regulatory compliance.
• Assist with reconciliation of MSR items including end of day balancing and outage reconciliation.
• Support Branch Operations Risk Assessments as requested by ABM/VP/SVP.
• Address branch facility issues as directed by ABM/VP/SVP.
• Complete all MSO training modules prior to appointment (e.g., Checking Accounts, Member Eligibility, Money Market Shares, etc.).

Skills

Member Eligibility

Cash Handling

Foreign Currency & Foreign Checks

Disputes vs. Fraud

Tools

MARGO Platform

Job description

SECU seeks a Senior Member Services Officer to oversee branch operations, resolve member issues across channels, and evaluate loan applications within approved limits. This role mentors staff and ensures adherence to policy and regulatory guidelines.

Based in Spruce Pine, NC, you will train teammates, balance daily tasks such as reconciliations, and support risk assessments while upholding the credit union philosophy of People Helping People.