Lead Member Services & Loan Operations Officer

SECU; Durham (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

SECU seeks a Lead Member Services Officer to provide broad branch leadership, resolve member issues across channels, and mentor junior staff. The role requires coordinating branch operations and stepping in for senior management in their absence, with a focus on underwriting leadership and staff training.

The position emphasizes acting as a leadership figure in the branch, guiding loan review processes and ensuring lending policies are followed, while supporting all operational areas as needed.

Qualifications

• Broad thorough knowledge of all branch operational procedures.
• Lead MSOs will mentor less experienced staff and assist with resolving member issues across channels.
• Leadership role in loan underwriting and ensuring staff training is completed.

Responsibilities

• Assist in the management of the branch at the direction of ABM/VP/SVP.
• Take a leadership role in the branch for loan review processes and lending policy adherence.
• Supervise in all areas of branch operations as needed.

Skills

Leadership

Branch operations

Mentoring

Job description

SECU seeks a Lead Member Services Officer to provide broad branch leadership, resolve member issues across channels, and mentor junior staff. The role requires coordinating branch operations and stepping in for senior management in their absence, with a focus on underwriting leadership and staff training.

The position emphasizes acting as a leadership figure in the branch, guiding loan review processes and ensuring lending policies are followed, while supporting all operational areas as needed.