Entry-Level Member Services Officer | Banking & Cash Handling

SECU; Raleigh (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

SECU is seeking an Associate Member Services Officer in North Carolina to begin a career in branch operations. The role focuses on delivering exemplary member service by handling inquiries in person and by phone, performing routine account tasks, and learning lending and advisory products through structured training.

You will gain foundational knowledge of branch procedures, cash handling, and regulatory requirements while progressing toward more advanced consumer lending programs under

Qualifications

• Must have high school diploma or GED; preferred Bachelor’s degree or similar certification.
• Demonstrates SECU core values and strong interpersonal skills.
• Willingness to participate in training and ongoing education.

Responsibilities

• Greet and assist members in person and via phone in a courteous, timely manner.
• Respond to member inquiries and perform routine branch duties including basic account origination and maintenance.
• Handle cash drawer, checks, and currency with accuracy and confidentiality.
• Process wire transfers and assist with foreign currency handling as needed.
• Learn lending and advisory products and refer as appropriate.

Skills

Customer service

Communication

Problem solving

People skills

Education

High school diploma or GED

Bachelor’s degree or CCUE Certification

NC-CTP transfer program (preferred)

Tools

CXone

MARGO Platform

Job description

SECU is seeking an Associate Member Services Officer in North Carolina to begin a career in branch operations. The role focuses on delivering exemplary member service by handling inquiries in person and by phone, performing routine account tasks, and learning lending and advisory products through structured training.

You will gain foundational knowledge of branch procedures, cash handling, and regulatory requirements while progressing toward more advanced consumer lending programs under