Entry-Level Member Services Associate (Banking)

ncsecu.org; Thomasville (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

SECU in North Carolina seeks an entry-level Associate Member Services Officer to support branch operations and deliver exemplary member service. You will respond to inquiries, perform cash box tasks, and begin training in lending and collections under supervision.

The role emphasizes confidentiality, adherence to policies, and developing skills across checking, savings, and basic loan products. Training starts at the basics with growth potential.

Qualifications

• Requires high school diploma or GED.
• Must demonstrate SECU core values.
• Strong verbal and written communication.
• Ability to learn and adhere to branch procedures.

Responsibilities

• Greet members and respond to service requests in person, by phone, or online.
• Assist with cash handling, account origination, and maintenance tasks.
• Begin training in lending and collections under supervision.
• Comply with all policies and protect member information.
• Organize, file and scan documents daily.
• Process basic wire transfers and foreign currency handling.

Skills

Communication skills

Problem-solving

People-oriented

Education

High school diploma or GED

Bachelor's degree or CCUE Certification or AA/AS via NC-CTP

Job description

SECU in North Carolina seeks an entry-level Associate Member Services Officer to support branch operations and deliver exemplary member service. You will respond to inquiries, perform cash box tasks, and begin training in lending and collections under supervision.

The role emphasizes confidentiality, adherence to policies, and developing skills across checking, savings, and basic loan products. Training starts at the basics with growth potential.