Senior Medical Support Specialist: Care Coordination

U.S. Department of Veterans Affairs; Durham (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to provide specialized administrative patient support within Primary Care, working in an interdisciplinary coordinated care delivery model.

The role involves handling a wide range of clinical flow processes and access to care across multiple clinics and specialties. The MSA will collaborate with the patient care team, coordinate scheduling, and manage communications across VA facilities and community

Qualifications

• Advanced knowledge of the technical health care process and patient flow in multi-clinic settings.
• Ability to collaborate with diverse clinical teams to streamline access to care.
• Proficient in scheduling, messaging, and coordinating across interdisciplinary care models.

Responsibilities

• Provide specialized administrative support for patient care within an interdisciplinary team.
• Coordinate with the care team to review appointment availability and adjust clinic schedules.
• Communicate with patient care teams, VA facilities, and external partners to ensure smooth transitions.
• Prepare patient notifications and correspondence, including lab results and follow-up care instructions.
• Schedule appointments and interpret provider orders in line with national scheduling guidelines.
• Maintain effective communication with patients and team members to support care delivery.

Skills

Advanced health care

Interdisciplinary collab

Patient communication

Scheduling & coordination

Electronic health records

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) to provide specialized administrative patient support within Primary Care, working in an interdisciplinary coordinated care delivery model.

The role involves handling a wide range of clinical flow processes and access to care across multiple clinics and specialties. The MSA will collaborate with the patient care team, coordinate scheduling, and manage communications across VA facilities and community