Care Coordination Specialist – Medical Support (MSA)

US-Department-of-Veterans-Affair; Anderson (SC); On-site; USD 45,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) at the GS-6 level. The role provides specialized administrative patient support within an interdisciplinary care delivery model, coordinating access to care across multiple clinics and community resources.

Proficiency in English is required. The incumbent will work with the patient care team to manage schedules, ensure timely appointments, and support communications during discharge and follow-up care,

Qualifications

• Collaborate with a wide range of medical clinicians to achieve team goals.
• Ability to independently set priorities and organize work to meet deadlines.
• Excellent written and verbal communication with internal and external customers.
• Advanced knowledge of medical terminology relevant to clinical settings.
• Familiarity with interdisciplinary coordinated care delivery and community care processes.

Responsibilities

• Support access to care across clinics, including coordination with community resources.
• Coordinate with the patient care team to monitor clinic schedules and utilization.
• Enter and verify information in the electronic health record; manage pre-appointment requirements.
• Assist with communications during inpatient-to-outpatient transitions and follow-up care.

Skills

Team collaboration

Prioritization

Communication

Medical terminology

Interdisciplinary care knowledge

Education

HS diploma or GED

Job description

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (MSA) at the GS-6 level. The role provides specialized administrative patient support within an interdisciplinary care delivery model, coordinating access to care across multiple clinics and community resources.

Proficiency in English is required. The incumbent will work with the patient care team to manage schedules, ensure timely appointments, and support communications during discharge and follow-up care,