Senior Medical Support & Clinic Operations Lead

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

U.S. Department of Veterans Affairs in Indianapolis is seeking a Supervisory Medical Support Assistant to oversee Advanced Medical Support Assistants and ensure efficient appointment management and patient flow within the Richard L Roudebush VA Medical Center.

You will coordinate administrative operations, maintain patient data integrity, and provide training while upholding HIPAA, Joint Commission standards, and VA policies.

Qualifications

• Experience delivering high-level customer service in a healthcare or administrative setting.
• Knowledge of HIPAA privacy and security rules and patient confidentiality.
• Proficiency with data entry, scheduling, and basic administrative tasks.

Responsibilities

• Supervise Advanced Medical Support Assistants and evaluate staff performance.
• Coordinate appointment management and patient communications.
• Ensure accurate patient data entry and information sharing between clinicians and patients.
• Support compliance with Joint Commission standards and organizational policies.
• Provide excellent customer service to Veterans and their families.

Skills

Customer service

HIPAA compliance

Data entry

Scheduling

Problem solving

Education

High school diploma

Tools

Microsoft Office

Electronic health records

Job description

U.S. Department of Veterans Affairs in Indianapolis is seeking a Supervisory Medical Support Assistant to oversee Advanced Medical Support Assistants and ensure efficient appointment management and patient flow within the Richard L Roudebush VA Medical Center.

You will coordinate administrative operations, maintain patient data integrity, and provide training while upholding HIPAA, Joint Commission standards, and VA policies.