Lead Medical Support & Scheduling Specialist

Veterans Health Administration; Saint Cloud (MN); Remote; USD 56,000 - 73,000; Full time

Job summary

This position is with the Veterans Health Administration within the Department of Veterans Affairs. It provides advanced administrative support to clinical staff and Veterans, overseeing scheduling and clerical functions across Surgical & Specialty Care areas.

The role requires managing appointments, handling front desk duties, and coordinating transfers while ensuring HIPAA compliance and accurate documentation. Candidates will train staff and optimize clinic operations.

Qualifications

• Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
• For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Responsibilities

• Manages appointment scheduling, cancellations, re-scheduling, and no-show documentation following VA policies.
• Acts as liaison among Veterans, clinical staff, and external agencies, ensuring effective communication.
• Handles front desk duties, answers calls, and responds to inquiries via multiple communication systems.
• Maintains and secures medical records, verifies demographic and insurance data, and facilitates transfer of records.
• Supports clinical flow by coordinating pre-appointment requirements and monitoring clinic schedules.
• Trains new staff, assesses workload, and recommends process improvements.
• Coordinates emergency and non-emergency transfers, ensuring timely and accurate documentation.
• Uses VISTA, CPRS and secure messaging platforms.

Skills

Appointment scheduling

Veteran liaison

Front desk duties

HIPAA compliance

Tools

VISTA

CPRS

Secure messaging

Job description

This position is with the Veterans Health Administration within the Department of Veterans Affairs. It provides advanced administrative support to clinical staff and Veterans, overseeing scheduling and clerical functions across Surgical & Specialty Care areas.

The role requires managing appointments, handling front desk duties, and coordinating transfers while ensuring HIPAA compliance and accurate documentation. Candidates will train staff and optimize clinic operations.