Senior Medical Support Assistant - Clinic Operations Lead

U.S. Department of Veterans Affairs; Iowa; On-site; USD 42,000 - 56,000; Full time

Job summary

Northern Indiana VA Health Care System seeks a Lead Medical Support Assistant (MSA) at the Marion facility within the Mental Health Service Line. This role leads MSA staff, coordinates clerical support across interdisciplinary clinics, and ensures efficient patient access and workflow.

Applicants must meet basic VA requirements, with experience in administrative patient support and KSAs across inpatient/outpatient settings.

Qualifications

• Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics.
• Strong communication with interdisciplinary care team staff.
• Ability to utilize patient systems across clinics in an interdisciplinary setting.

Responsibilities

• Provide leadership, scheduling, and workload distribution for MSA staff across clinics.
• Coordinate with interdisciplinary teams to ensure efficient patient flow and access to care.
• Train and mentor new staff and ensure all required training is completed.

Skills

Medical terminology

Clinical workflow

Communication skills

Staff development

Time management

Team coordination

Education

High school diploma or GED

Job description

Northern Indiana VA Health Care System seeks a Lead Medical Support Assistant (MSA) at the Marion facility within the Mental Health Service Line. This role leads MSA staff, coordinates clerical support across interdisciplinary clinics, and ensures efficient patient access and workflow.

Applicants must meet basic VA requirements, with experience in administrative patient support and KSAs across inpatient/outpatient settings.