Advanced Medical Support Lead: Clinic Coordination

U.S. Department of Veterans Affairs; Castle Point (NY); On-site; USD 42,000 - 60,000; Part time

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Federal pension

Insurance

Job summary

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to provide specialized administrative support within a coordinated care delivery model. The role involves assisting the patient care team, managing communications, and coordinating scheduling across clinics.

The position emphasizes collaboration with clinical staff, use of patient systems like MyHealtheVet, and contributing to efficient clinic operations in inpatient or outpatient settings.

Qualifications

• Experience providing specialized administrative patient support.
• Ability to advise clinical staff on administrative processes.
• Strong scheduling and coordination across multiple clinics.

Responsibilities

• Provide administrative patient support within an interdisciplinary care delivery model.
• Answer phones, greet patients, relay messages, schedule appointments per scheduling guidelines.
• Verify provider orders and coordinate with care teams using MyHealtheVet messages.

Skills

Administrative support

Phone etiquette

Appointment scheduling

Tools

MyHealtheVet

Insurance Capture Buffer (ICB)

Electronic Health Records (EHR)

Job description

U.S. Department of Veterans Affairs is seeking a Medical Support Assistant to provide specialized administrative support within a coordinated care delivery model. The role involves assisting the patient care team, managing communications, and coordinating scheduling across clinics.

The position emphasizes collaboration with clinical staff, use of patient systems like MyHealtheVet, and contributing to efficient clinic operations in inpatient or outpatient settings.