Senior Medical Support Assistant: Patient Access & Care

U.S. Department of Veterans Affairs; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) at the U.S. Department of Veterans Affairs plays a pivotal role in coordinating patient access, scheduling across interdisciplinary clinics, and delivering administrative support to ensure efficient care delivery.

The role emphasizes coordination with diverse clinicians and timely handling of information to support high-quality patient care. Applicants may be referred while completing educational or licensure requirements; basic qualifications

Qualifications

• One year of creditable experience at the next lower grade level (GS-5)
• Advanced knowledge of health care processes and patient access
• Ability to collaborate with a wide range of clinicians and staff

Responsibilities

• Manage appointments and coordinate information to ensure efficient access to care and services
• Provide administrative support across Patient Aligned Care Team and other clinics
• Support revenue generation and high-quality customer service in clinical settings

Skills

Healthcare process knowledge

Interdisciplinary coordination

Communication with clinicians

Education

High school diploma / GED

Job description

The Advanced Medical Support Assistant (AMSA) at the U.S. Department of Veterans Affairs plays a pivotal role in coordinating patient access, scheduling across interdisciplinary clinics, and delivering administrative support to ensure efficient care delivery.

The role emphasizes coordination with diverse clinicians and timely handling of information to support high-quality patient care. Applicants may be referred while completing educational or licensure requirements; basic qualifications