Advanced Medical Support Specialist

US-Department-of-Veterans-Affair; Alexandria (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

The US Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to coordinate clinic utilization within an interdisciplinary care delivery model. The AMSA supports the patient care team by reviewing schedules, updating demographics and coordinating referrals as needed.

Candidates may qualify while completing education or certification; the full performance level is GS-6, with duties including handling phones, appointments, and data reporting to ensure smooth patient flow.

Qualifications

• High school diploma or GED or equivalent proficiency.
• One year of creditable experience with answering phones, greeting patients, scheduling appointments, and coordinating care.
• Advanced knowledge of health care processes related to access to care and patient flow.

Responsibilities

• Coordinate clinic utilization within an interdisciplinary coordinated care model.
• Review schedules and patient flow to ensure efficient clinic operation.
• Update demographics and insurance information at check-in and coordinate transfers as needed.
• Prepare and present data to support daily clinic needs and performance.

Skills

Scheduling

Communication

Team collaboration

Medical terminology

Prioritization

Education

High school diploma

GED equivalent

Job description

The US Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) to coordinate clinic utilization within an interdisciplinary care delivery model. The AMSA supports the patient care team by reviewing schedules, updating demographics and coordinating referrals as needed.

Candidates may qualify while completing education or certification; the full performance level is GS-6, with duties including handling phones, appointments, and data reporting to ensure smooth patient flow.