Advanced Medical Support Assistant: Patient Care & Scheduling

U.S. Department of Veterans Affairs; Albuquerque (NM); On-site; USD 48,000 - 63,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) role with the Veterans Health Administration supports the Patient Aligned Care Team (PACT) and coordinates with patients, nursing staff, medical staff, and external providers to streamline outpatient care.

The position focuses on clinic utilization, effective communication with patients and interdisciplinary teams, and scheduling and follow-up for appointments and consults within VA facilities.

Responsibilities

• Scheduling, cancelling, rescheduling patient appointments and/or consults.
• Entering no-show information.
• Monitoring appointment requests from multiple electronic sources.
• Participating in team huddles and meetings to manage patient care.
• Setting priorities and deadlines to meet team and patient needs.
• Monitoring pre-appointment requirements to ensure readiness for visits.

Job description

The Advanced Medical Support Assistant (AMSA) role with the Veterans Health Administration supports the Patient Aligned Care Team (PACT) and coordinates with patients, nursing staff, medical staff, and external providers to streamline outpatient care.

The position focuses on clinic utilization, effective communication with patients and interdisciplinary teams, and scheduling and follow-up for appointments and consults within VA facilities.