Advanced Medical Support Assistant: Patient Scheduling

U.S. Department of Veterans Affairs; Mobile (AL); On-site; USD 45,000 - 59,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to coordinate patient appointments across inpatient units, outpatient clinics, and scheduling call centers.

The role involves data entry, clerical support, and assisting clinical departments with administrative tasks. The AMSA will monitor wait lists, verify patient information, and support the delivery of care by ensuring timely scheduling and accurate workload credits.

Qualifications

• Transcript must be submitted with your application if basing all or part of your qualifications on education.
• Education or degrees recognized by the U.S. Department of Education from accredited institutions may be used to qualify for Federal employment.
• If using foreign education, submit a Certificate of Foreign Equivalency with your transcript to receive credit.

Responsibilities

• Schedule, cancel, and reschedule patients' appointments and/or consults; enter no-show information; monitor the electronic wait list.
• Prepare for clinic visits, verify demographics and insurance information, and handle medical records terminology.
• Provide information via telephone and in person to inquiries regarding appointments and office processes.
• Collaborate with clinics to meet deadlines and ensure compliance with procedures and regulations.

Job description

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant to coordinate patient appointments across inpatient units, outpatient clinics, and scheduling call centers.

The role involves data entry, clerical support, and assisting clinical departments with administrative tasks. The AMSA will monitor wait lists, verify patient information, and support the delivery of care by ensuring timely scheduling and accurate workload credits.