Veteran Care Access Specialist

Talentify; Springfield (OH); On-site; USD 40,000 - 62,000; Full time

Job summary

The Advanced Medical Support Assistant (AMSA) supports several clinics within the Clinic Practice Management service, delivering Veteran-centered administrative care and helping achieve first contact resolution.

They coordinate access to care across clinics and interprofessional teams, using phone, secure messaging, chat, text, and video to connect Veterans with programs and referrals. This role emphasizes collaboration with Dayton VA Medical Center programs to streamline services.

Responsibilities

• Specialized administrative judgment and flexible use of clinical flow processes to access care across multiple clinics, specialties and resources.
• Coordinate access to care across clinics, specialties and community resources for Veterans using phone, secure messaging, chat, text messaging and video.

Job description

The Advanced Medical Support Assistant (AMSA) supports several clinics within the Clinic Practice Management service, delivering Veteran-centered administrative care and helping achieve first contact resolution.

They coordinate access to care across clinics and interprofessional teams, using phone, secure messaging, chat, text, and video to connect Veterans with programs and referrals. This role emphasizes collaboration with Dayton VA Medical Center programs to streamline services.