Advanced Medical Support Assistant: Patient Care & Scheduling

U.S. Department of Veterans Affairs; Anthem (AZ); On-site; USD 50,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Child care subsidy

Federal retirement pension

Job summary

The Advanced Medical Support Assistant (AMSA) position is an administrative role within the Department of Veterans Affairs. It serves as a liaison among patients, nursing staff, medical staff, outside agencies, and VA Health Care Systems in the assigned area.

Locations will be discussed during interviews. Responsibilities include managing front-desk duties, updating demographics, collecting insurance information, and maintaining CPRS data.

Responsibilities

• Performs receptionist duties, customer service and other duties assigned for the proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• Validates and updates patient demographic information, either in person during check-in or over the phone.
• Collects, scans, and updates health insurance information serving a major role in the revenue process.
• Ensures that all necessary health/administrative information are integrated into CPRS by sending the documents to scan or performing the function within their area.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of the requests and provides the information desired using privacy rules and clinic processes.

Job description

The Advanced Medical Support Assistant (AMSA) position is an administrative role within the Department of Veterans Affairs. It serves as a liaison among patients, nursing staff, medical staff, outside agencies, and VA Health Care Systems in the assigned area.

Locations will be discussed during interviews. Responsibilities include managing front-desk duties, updating demographics, collecting insurance information, and maintaining CPRS data.