Advanced Medical Support Assistant - Veteran Care Scheduler

U.S. Department of Veterans Affairs; Bartlesville (OK); Sur place; USD 54 000 - 71 000; Plein temps

Résumé du poste

The Advanced Medical Support Assistant (AMSA) at the Department of Veterans Affairs provides administrative and customer service support to Veterans and healthcare teams. Duties include scheduling appointments, processing consults, coordinating VA and community care, maintaining patient records, and verifying demographic and insurance information to ensure timely access to quality care.

It requires collaboration with interdisciplinary teams, adherence to privacy and safety requirements, and

Qualifications

• High school education or equivalent required for federal employment.
• Copy of high school diploma or transcript (official/unofficial) or GED must be provided if selected.
• Certification of foreign equivalence if applicable may be required for foreign education.

Responsabilités

• Schedules, cancels, and coordinates patient appointments to ensure timely access to care.
• Maintains accurate appointment schedules and prepares pre-appointment documentation.
• Collaborates with primary care, specialty clinics, mental health, dental, and community care providers to coordinate patient care.
• Processes patient consults and enters authorizations per Office of Community Care procedures.
• Verifies patient identity and updates demographic and insurance information to maintain accurate records.
• Promotes enrollment and use of My HealtheVet (MHV) where applicable.

Connaissances

Scheduling appointments

Customer service

Records management

Interdisciplinary collaboration

Formation

High school diploma or equivalent

High school transcript (official/unofficial)

GED Certificate

Homeschooling completion

Proficiency certificate issued by a State or Education Board

College transcript (official)

Outils

CPRS

Description du poste

The Advanced Medical Support Assistant (AMSA) at the Department of Veterans Affairs provides administrative and customer service support to Veterans and healthcare teams. Duties include scheduling appointments, processing consults, coordinating VA and community care, maintaining patient records, and verifying demographic and insurance information to ensure timely access to quality care.

It requires collaboration with interdisciplinary teams, adherence to privacy and safety requirements, and