Senior Practice Assistant

Dormont Manufacturing Co; United States; On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

tuition reimbursement

discounted MBTA pass

Job summary

Mass General Brigham is seeking a Senior Practice Assistant to provide advanced administrative support in a fast-paced clinical operations environment. You will schedule, register, bill, and assist staff while ensuring a compassionate patient experience.

The role requires 3–5 years of office experience, a high school diploma, and strong Microsoft Office skills. You will train staff, manage scheduling, collect co-pays, and maintain accurate records onsite.

Qualifications

• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong scheduling, registration, and billing knowledge.
• Excellent written and verbal communication with patients and staff.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records.
• Serve as a Super User for scheduling, registration, and billing systems, training staff.
• Perform advanced scheduling functions including surgical scheduling.
• Provide guidance to Office and Practice Assistants.
• Support the Supervisor in daily practice operations.
• Handle messages related to prior authorizations, inquiries, prescriptions, test results.
• Collect patient co-payments as needed.

Skills

Microsoft Office

Scheduling

Customer service

Communication

Team coordination

Attention to detail

Education

High School Diploma or equivalent

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Department: DOM

Schedule: Monday - Friday, Normal Business Hours

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

The Senior Practice Assistant provides advanced administrative support to ensure efficient clinical practice operations under minimal supervision. This role serves as a key resource for scheduling, registration, billing, and patient service processes while supporting daily office operations and staff.

What You'll Do:

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training to staff.
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Qualifications

Education

• High School Diploma or equivalent required.

Experience

• 3–5 years of office experience required.

Skills & Knowledge

• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Knowledge of office operations and standard administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to compose, edit, and proofread professional correspondence.
• Excellent organizational, multitasking, and time-management skills.
• Ability to follow established processes and work effectively within a team environment.
• Strong attention to detail and accuracy.

Why Join Mass General Brigham?

• Work for a world-renowned healthcare system known for excellence in patient care, research, and innovation.
• Grow your career through internal mobility, professional development, and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and generous paid time off.

Remote Type

Onsite

Work Location

123 Main Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Mass General Brigham is an integrated nonprofit academic health care system dedicated to advancing patient care, research, and education through collaboration and innovation.

399 Revolution Dr, Somerville, Massachusetts 02145, US 800 Boylston St, Boston, Massachusetts 02199, US