Senior Clinical Practice Administrator

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

403(b) retirement plan

Tuition reimbursement

MBTA pass benefit

Job summary

Mass General Brigham's Internal Medicine Associates, Wang Ambulatory Care Building, is seeking a Senior Practice Assistant to support patient visits from scheduling through check-out in a busy clinical setting.

You will coordinate appointments, handle routine clerical tasks, process billing forms, and act as a Super User for scheduling and billing systems while guiding staff and maintaining high service standards in a non-patient-care role.

Qualifications

• High school diploma or equivalent required; experience cannot be substituted.
• Three to five years of office experience.
• Advanced proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Ability to manage non-routine phone calls, take complete and accurate messages, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including composing and editing emails, memos, and letters.
• Excellent organization and time-management skills, with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.
• Strong proofreading and document-editing skills.

Responsibilities

• Coordinate patient appointments, maintain scheduling records, respond to inquiries, and support check-in and check-out activities.
• Complete routine administrative and clerical work for a clinical service or physician practice.
• Process patient billing forms, accept co-payments when required, and scan documents into patient medical records/LMR.
• Handle, screen, or route messages regarding prior authorizations, provider questions, prescription refills, and test results.
• Serve as a “Super User” for scheduling, registration, and billing systems, providing guidance and training to colleagues.
• Perform advanced or specialized functions, such as surgical scheduling and schedule changes or blocking, as needed.
• Provide functional guidance to Office and Practice Assistants and, in partnership with the Supervisor, help oversee daily staff activities.

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Communication

Organization

Time management

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Mass General Brigham's Internal Medicine Associates, Wang Ambulatory Care Building, is seeking a Senior Practice Assistant to support patient visits from scheduling through check-out in a busy clinical setting.

You will coordinate appointments, handle routine clerical tasks, process billing forms, and act as a Super User for scheduling and billing systems while guiding staff and maintaining high service standards in a non-patient-care role.