Senior Clinic Coordinator – Patient-Centric Practice

Mass General Brigham; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid time off

Public transit discount

Childcare resources

401(k) / retirement plan

Discounts

Job summary

Mass General Brigham is seeking a Senior Clinic/Practice Assistant in Boston, MA, to keep a busy clinical practice running smoothly. This role blends advanced administrative expertise with strong customer service to create a welcoming experience for patients and colleagues.

The position requires 3–5 years of office experience, bilingual Spanish, and proficiency in Microsoft Office; on-site work with standard daytime hours is expected.

Qualifications

• Strong Microsoft Outlook, Word, Excel, and PowerPoint skills are required.
• Clear written and verbal communication, sound judgment, and ability to handle non-routine calls.

Responsibilities

• Coordinate appointments, respond to routine inquiries, and support patient check-in and check-out.
• Process billing forms, scan documents into the patient medical record/EMR, and collect co-payments when required.
• Serve as a “Super User” for scheduling, registration, and billing systems; train and assist team members.
• Handle advanced scheduling functions, including surgical scheduling and schedule changes or blocking.
• Provide functional guidance to Office and Practice Assistants and help oversee daily staff activities with supervision.
• Screen and route messages related to prior authorizations, provider questions, prescription refills, and test results.

Skills

MS Office Suite

Communication skills

Bilingual Spanish

Time management

Education

High school diploma or equivalent

Tools

Scheduling systems

Billing systems

EMR (Electronic Medical Records)

Microsoft Office

Job description

Mass General Brigham is seeking a Senior Clinic/Practice Assistant in Boston, MA, to keep a busy clinical practice running smoothly. This role blends advanced administrative expertise with strong customer service to create a welcoming experience for patients and colleagues.

The position requires 3–5 years of office experience, bilingual Spanish, and proficiency in Microsoft Office; on-site work with standard daytime hours is expected.