Senior Medical Field Service Engineer – Installations & PM (Remote)

GE HealthCare (United States); New York (NY); Hybrid; USD 74,000 - 111,000; Full time

Benefits offered by this job

Relocation assistance

Competitive benefits package

Tuition reimbursement

Job summary

GE HealthCare is seeking a Senior Field Service Engineer to perform preventive maintenance and repairs on medical equipment across modalities in hospital settings. You will lead installations, troubleshoot complex issues, and ensure customer satisfaction through service excellence.

This role requires an associate degree or equivalent with 4+ years of service experience, a valid driver's license, and ability to work after hours and on-call.

Qualifications

• Associates degree or equivalent military education with 4 years of experience servicing electronic equipment.
• High school diploma/GED with 6 years of relevant experience acceptable.
• Technical capabilities include troubleshooting, repair and installation.
• Legal authorization to work in the U.S. required; visa sponsorship not offered.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment.
• Troubleshoot, service repairs and installations of moderate complexity.
• Lead communications with customers and serve as escalation point for issues.
• Own customer issues from dispatch to resolution.
• Partner with customer/sales to identify value-added services and support contract growth.
• Maintain documentation of work performed and debriefs with metrics and parts ordering.

Skills

Troubleshooting

Repair skills

Equipment installation

Customer communication

Education

Associate degree in related field

High school diploma/GED

Tools

Web applications

Microsoft Office

Job description

GE HealthCare is seeking a Senior Field Service Engineer to perform preventive maintenance and repairs on medical equipment across modalities in hospital settings. You will lead installations, troubleshoot complex issues, and ensure customer satisfaction through service excellence.

This role requires an associate degree or equivalent with 4+ years of service experience, a valid driver's license, and ability to work after hours and on-call.