Remote Senior Field Service Engineer - Medical Equipment

GE HealthCare (United States); United States; Remote; USD 74,000 - 111,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid time off

401(k) plan

Life insurance

Job summary

GE HealthCare is seeking a Senior Field Service Engineer to perform timely preventative maintenance on hospital medical equipment, troubleshoot and repair systems of moderate complexity, and lead installations across multiple modalities.

You will own customer issues from dispatch to resolution, drive service excellence, and collaborate with regional teams to ensure compliance, documentation and timely follow-up that strengthens customer satisfaction.

Qualifications

• Associate degree in a related field or equivalent military education plus 4 years of experience servicing electronic equipment.
• Or a high school diploma/GED with 6 years of relevant experience.
• Must have troubleshooting, repair and installation capabilities.
• Valid driver''s license required.
• Experience with Web applications and Microsoft Office.

Responsibilities

• Perform timely and accurate preventative maintenance of medical equipment in hospital settings.
• Troubleshoot, service repairs and installations of moderate complexity.
• Lead communications with customers and serve as escalation point for issues, including installations.
• Own customer issues from dispatch or identification of issue to resolution.
• Lead installations, validations, maintenance, and service repairs on designated equipment.
• Leverage customer knowledge to assist customers and service sales with contract and on-demand revenue growth.
• Maintain relationships with customers and ensure timely communication, resolution and follow-up.

Skills

Troubleshooting

Electronic equipment repair

Equipment installation

Customer communication

Time management

Education

Associate degree or equivalent military education

High school diploma/GED with 6 years of relevant experience

Tools

Web applications

Microsoft Office

Job description

GE HealthCare is seeking a Senior Field Service Engineer to perform timely preventative maintenance on hospital medical equipment, troubleshoot and repair systems of moderate complexity, and lead installations across multiple modalities.

You will own customer issues from dispatch to resolution, drive service excellence, and collaborate with regional teams to ensure compliance, documentation and timely follow-up that strengthens customer satisfaction.