Field Service Engineer II - Remote/Onsite Medical Equipment

GE HealthCare (United States); New York (NY); Hybrid; USD 74,000 - 111,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE HealthCare in the United States is looking for a Field Service Engineer 2 to perform preventive maintenance, troubleshoot and repair medical equipment, and lead installations across one or more modalities. The role emphasizes customer satisfaction and service excellence.

This remote role requires onsite work at customer locations within the Syracuse and Ithaca, NY service area, with after-hours on-call availability.

Qualifications

• Associates degree or military equivalent with 4 years of service equipment experience, or high school diploma with 6 years of relevant experience.
• Valid driver’s license is required.
• Authorized to work in the U.S. without visa sponsorship.
• Ability to be available after hours and/or on-call including weekends.
• Experience with Web applications and Microsoft Office.
• Ability to manage multiple priorities while maintaining customer satisfaction.
• Preferred: technical capabilities in MR and CT.

Responsibilities

• Perform timely preventive maintenance of medical equipment at hospital or healthcare system.
• Troubleshoot, service repairs and installations of moderate complexity.
• Lead communications with customers and act as escalation point for issues.
• Own customer issues from dispatch to resolution.
• Engage with team to ensure optimal solutions.
• Lead installations, validations, maintenance, and service repairs on designated equipment.
• Collaborate with customer and sales to identify value‑added services.
• Maintain customer relationships with timely communication and follow-up.
• Document all work daily, including debriefing, metrics, and parts ordering.
• Adhere to policies and hospital protocols to meet regulatory requirements.

Skills

Web applications

Microsoft Office

Driver's license

Education

Associate degree in related field or equivalent military education

High school diploma/GED and 6 years relevant experience

Job description

GE HealthCare in the United States is looking for a Field Service Engineer 2 to perform preventive maintenance, troubleshoot and repair medical equipment, and lead installations across one or more modalities. The role emphasizes customer satisfaction and service excellence.

This remote role requires onsite work at customer locations within the Syracuse and Ithaca, NY service area, with after-hours on-call availability.