Senior Medical Access Coordinator, Specialty Care

U.S. Department of Veterans Affairs; Hemet (CA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to join the Specialty Call Center, applying specialized administrative judgment across clinical flow processes and access to care across clinics and community resources.

The role emphasizes coordinating with the patient care team, managing appointments, secure messaging, and maintaining records. Typical schedule is Monday–Friday, 7:30 am–4:00 pm, on site.

Qualifications

• Citizenship: must be a U.S. citizen or eligible per VA policy.
• English Language Proficiency: proficient in spoken and written English.
• Education: High school diploma or GED or equivalent.
• Foreign Education: must be evaluated for creditability if completed outside the U.S.
• Grandfathering Provision: see VA qualification standard for current VA employees.
• Grade Determinations: one year of experience equivalent to GS-5 plus KSAs in health care process and patient flow.

Responsabilités

• Recommends changes to clinic procedures based on guidelines.
• Utilizes advanced patient systems for multiple clinics in a coordinated care model.
• Coordinates appointment availability and adjusts schedules to meet clinic needs.
• Maintains communication with the patient care team, VA centers, and outside facilities.
• Prepares correspondence for patients' lab results and follow-up care.
• Manages follow-up care via consults and tests; handles secure messages.
• Participates in team huddles to plan and problem-solve with the interdisciplinary team.
• Sets priorities and deadlines to meet patient needs and timelines.

Connaissances

Healthcare workflow knowledge

Patient communications

Interdisciplinary coordination

Electronic health records

Formation

High school diploma or equivalent

Description du poste

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to join the Specialty Call Center, applying specialized administrative judgment across clinical flow processes and access to care across clinics and community resources.

The role emphasizes coordinating with the patient care team, managing appointments, secure messaging, and maintaining records. Typical schedule is Monday–Friday, 7:30 am–4:00 pm, on site.