Specialty Care Access Coordinator

US-Department-of-Veterans-Affair; Louisville (KY); On-site; USD 42,000 - 58,000; Full time

Job summary

The United States Department of Veterans Affairs is seeking an Advanced Medical Support Assistant for a Specialty Care outpatient clinic. The team includes a specialty provider, nurse care manager, clinical associate, and administrative associate. Applicants must meet basic requirements and KSAs to support patient access and care flow.

Eligible candidates will document detailed experience and meet English proficiency. The full performance level is GS-06 in a fast-paced, patient-focused setting.

Qualifications

• High school diploma, GED, or proficiency certificate required.
• Experience and documentation of duties must be fully detailed on the resume.
• U.S. citizenship required.

Responsibilities

• Schedule, cancel, and manage patient appointments and consultations.
• Enter and verify demographics and insurance information at check-in.
• Coordinate administrative functions for patient transfers and referrals.
• Monitor urgent and non-urgent appointment requests across multiple systems.

Skills

Advanced health care process knowledge

Interdisciplinary coordination

Patient data handling

Communication with stakeholders

Prioritization and organization

Electronic communication

Education

High school diploma or GED

Job description

The United States Department of Veterans Affairs is seeking an Advanced Medical Support Assistant for a Specialty Care outpatient clinic. The team includes a specialty provider, nurse care manager, clinical associate, and administrative associate. Applicants must meet basic requirements and KSAs to support patient access and care flow.

Eligible candidates will document detailed experience and meet English proficiency. The full performance level is GS-06 in a fast-paced, patient-focused setting.