Advanced Medical Support & Care Coordination Specialist

U.S. Department of Veterans Affairs; Baton Rouge (LA); On-site; USD 48,000 - 62,000; Full time

Job summary

The U.S. Department of Veterans Affairs Southeast Louisiana Veterans Health Care System seeks a Medical Support Assistant (Advanced) to provide specialized administrative support across outpatient clinics and scheduling call centers in New Orleans, Baton Rouge, Hammond, or Slidell.

This role handles complex patient intake, scheduling, referrals, and coordination with community care providers within an interdisciplinary care model.

Qualifications

• U.S. citizenship requirement and eligibility for federal employment.
• High school diploma or GED or equivalent education is required.
• Proficiency in English and ability to communicate with patients and healthcare staff.
• Experience level meets GS-06 expectations with demonstrated KSAs.

Responsibilities

• Coordinate with patient care teams to review clinic utilization and schedule appointments across multiple clinics.
• Manage community care referrals and prepare pre-appointment documents.
• Verify patient demographics, insurance information, and follow-up care requirements.
• Participate in team huddles to align scheduling with clinic needs and availability.

Skills

Advanced knowledge of healthcare

Policy & procedures knowledge

Medical terminology

Collaboration with clinicians

Prioritization & organization

Effective communication

Scheduling coordination

Education

High school diploma or GED

Tools

CPRS

Electronic health records

Job description

The U.S. Department of Veterans Affairs Southeast Louisiana Veterans Health Care System seeks a Medical Support Assistant (Advanced) to provide specialized administrative support across outpatient clinics and scheduling call centers in New Orleans, Baton Rouge, Hammond, or Slidell.

This role handles complex patient intake, scheduling, referrals, and coordination with community care providers within an interdisciplinary care model.