Senior Manager, ServiceNow IT/OM Asset Transformation

EY; Los Angeles (CA); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Total Rewards

Hybrid work model

Medical coverage

Dental coverage

401(k)

Paid time off

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead client-facing transformation programs. You will guide teams across design, configuration, testing and deployment, while ensuring delivery excellence and strong client relationships.

In this role, you will drive program management, budgets, and risk management, and work with senior executives to shape roadmaps, business cases, and solution architectures for IT/OM asset management and related processes.

Qualifications

• Bachelor's degree required; Master’s preferred.
• Typically 5–7 years in ServiceNow implementation.
• ServiceNow CSA/CAD certifications highly valued.
• Experience with ITOM/ITAM/CMDB and AI capabilities is a plus.

Responsibilities

• Lead ServiceNow transformation teams in client-facing engagements.
• Manage timelines, costs, and quality across projects.
• Develop proposals, engagement estimates and lead client presentations.

Skills

Client relationships

ServiceNow

Project leadership

Sales enablement

Roadmapping

Mentoring teams

Executive communication

ITOM ITAM CMDB

Education

Bachelor's degree

Master's degree preferred

Tools

ServiceNow CSA/CAD

Implementation Specialist certs

IT infrastructure knowledge

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead client-facing transformation programs. You will guide teams across design, configuration, testing and deployment, while ensuring delivery excellence and strong client relationships.

In this role, you will drive program management, budgets, and risk management, and work with senior executives to shape roadmaps, business cases, and solution architectures for IT/OM asset management and related processes.