Senior Manager, ServiceNow IT/OM Asset Transformation

EY; Buffalo (NY); Hybrid; USD 172,000 - 446,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY is seeking a ServiceNow Senior Manager to lead transformation programs and client engagements across IT/OM Asset Management. You will manage delivery, budgets, and cross‑functional teams, including offshore resources, while building strong client relationships and shaping strategic roadmaps.

The role emphasizes leadership, program governance, and deep ServiceNow expertise, with travel up to 60% and a focus on delivering value in a dynamic, global consulting environment.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• Typically 5–7 years of ServiceNow implementation experience.
• 2+ ServiceNow certifications: CSA, CAD, or equivalent.
• Strong consulting and interpersonal skills with executive communication.
• Ability to travel up to 60% in the US.

Responsibilities

• Lead engagement delivery and manage client relationships daily.
• Own program governance, timelines, costs, and quality across engagements.
• Develop resource plans and budgets; manage engagement economics.

Skills

Sales & client relations

Project leadership

Engagement delivery management

Team mentoring

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

ServiceNow CSA

ServiceNow CAD

ITIL / ITSM knowledge

Job description

EY is seeking a ServiceNow Senior Manager to lead transformation programs and client engagements across IT/OM Asset Management. You will manage delivery, budgets, and cross‑functional teams, including offshore resources, while building strong client relationships and shaping strategic roadmaps.

The role emphasizes leadership, program governance, and deep ServiceNow expertise, with travel up to 60% and a focus on delivering value in a dynamic, global consulting environment.