Senior Manager, ServiceNow IT/OM Asset Transformation

EY; Chantilly (VA); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package

Paid time off options

Medical and dental coverage

Job summary

EY is seeking a Senior Manager in ServiceNow transformation to lead delivery, manage client relationships, and guide complex technology programs. You will build teams, shape roadmaps, and ensure budgets and timelines are met across engagements, leveraging AI, ITSM/ITOM/ITAM expertise, and industry best practices.

You will work in a client-facing role with a hybrid model, travel up to 60%, and contribute to sales activities while mentoring multidisciplinary teams and shaping strategic roadmaps

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Typically 5–7 years in ServiceNow implementation experience.
• ServiceNow CSA or CAD certification required.
• 2+ ServiceNow certifications preferred (HAM/SAM/Data Foundations).
• Excellent consulting and interpersonal skills; executive communication.
• Ability to travel up to 60% for client needs.

Responsibilities

• Lead engagement delivery and manage client relationships daily.
• Own program/project management including timelines, costs and quality.
• Develop resource plans and budgets; manage engagement economics.

Skills

Sales support

ServiceNow transformation

Engagement management

Team leadership

Client relationships

Business acumen

ITSM/ITOM/ITAM

AI capabilities

Asset management

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

CSA

CAD

Implementation Specialist – HAM

Implementation Specialist – SAM

Implementation Specialist – Data Foundations

Master Architect

CTA

Job description

EY is seeking a Senior Manager in ServiceNow transformation to lead delivery, manage client relationships, and guide complex technology programs. You will build teams, shape roadmaps, and ensure budgets and timelines are met across engagements, leveraging AI, ITSM/ITOM/ITAM expertise, and industry best practices.

You will work in a client-facing role with a hybrid model, travel up to 60%, and contribute to sales activities while mentoring multidisciplinary teams and shaping strategic roadmaps