Senior Manager, ServiceNow IT/OT Asset Transformation

EY; Dallas (TX); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery and client relationships on complex IT/OM projects. You will shape transformation roadmaps, manage multi-disciplinary teams (including offshore), and ensure budget, scope, and quality while advancing ServiceNow IT/OM Asset Management programs.

This role emphasizes leadership, strategy, and cross-border collaboration. You will mentor teams, drive sales-aligned activities, and partner with executives on business cases and

Qualifications

• Bachelor’s degree required; Master’s preferred.
• 5–7 years of ServiceNow implementation experience.
• Big 4 or equivalent consulting background highly desirable.
• Certification in ServiceNow (CSA, CAD, or others) preferred.

Responsibilities

• Lead engagement delivery and manage client relationships daily.
• Oversee program/project management, meeting objectives and timelines.
• Develop resource plans and budgets; manage engagement economics.

Skills

Leadership

Client relationship mgmt

Program/project mgmt

Sales support

Business case development

Strategic planning

Team mentorship

Stakeholder communication

Education

Bachelor’s degree

Master’s degree

Tools

ServiceNow

Armis

ITOM/ITSM

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery and client relationships on complex IT/OM projects. You will shape transformation roadmaps, manage multi-disciplinary teams (including offshore), and ensure budget, scope, and quality while advancing ServiceNow IT/OM Asset Management programs.

This role emphasizes leadership, strategy, and cross-border collaboration. You will mentor teams, drive sales-aligned activities, and partner with executives on business cases and