Senior Manager, ServiceNow IT/OM Asset Transformation

EY; New Orleans (LA); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

401(k) / Pension

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery teams in a client-facing role across the IT/OM Asset Management domain. You will guide strategic transformation, build client relationships, and oversee budgets and timelines for technology programs.

You will manage both technical and non-technical teams, driving service delivery, risk management, and quality assurance while advancing your leadership and consulting skills in a global, hybrid environment.

Qualifications

• Bachelor’s degree required (4-year); Master’s degree preferred.
• Typically, 5–7 years relevant experience in ServiceNow implementation.
• ServiceNow CSA or CAD certifications; 2 of listed certifications are a plus.

Responsibilities

• Lead engagement delivery and manage client relationships daily.
• Oversee program/project management, ensuring objectives are met.
• Develop resource plans and budgets; manage engagement economics.

Skills

Leadership

Client relationships

Program management

ITSM/ITOM

ServiceNow

Education

Bachelor’s degree

Master’s degree preferred

Tools

ServiceNow

Armis

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery teams in a client-facing role across the IT/OM Asset Management domain. You will guide strategic transformation, build client relationships, and oversee budgets and timelines for technology programs.

You will manage both technical and non-technical teams, driving service delivery, risk management, and quality assurance while advancing your leadership and consulting skills in a global, hybrid environment.