Senior ServiceNow IT/OM Asset Management Lead

EY; Secaucus (NJ); Remote; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead complex transformation programs across ITSM/ITOM and Asset Management. You will build delivery teams, manage client relationships, and shape strategic roadmaps.

The role emphasizes both technical leadership and senior stakeholder engagement in a global consulting context. You will guide multi-disciplinary teams through design, configuration, testing and deployment, while driving budgets, timelines and quality.

Qualifications

• Bachelor’s degree required (4-year degree); Master’s degree preferred.
• Typically, 5–7 years relevant ServiceNow implementation experience.
• 5–7 years Big 4 or equivalent consulting experience at Senior Manager/Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications: CSA, CAD, and other specialty implementations.

Responsibilities

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring objectives are met.
• Developing resource plans and budgets for engagements, managing engagement economics effectively.
• Act as engagement manager across all aspects of ServiceNow IT/OM Asset Management delivery.
• Lead and mentor multi-disciplinary teams including offshore resources.

Skills

ServiceNow implementation

Program management

Stakeholder management

Team leadership

ITSM/ITOM/Asset Management

Big 4 experience

CSA/CAD certifications

Delivery leadership

Education

Bachelor’s degree

Master’s degree preferred

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead complex transformation programs across ITSM/ITOM and Asset Management. You will build delivery teams, manage client relationships, and shape strategic roadmaps.

The role emphasizes both technical leadership and senior stakeholder engagement in a global consulting context. You will guide multi-disciplinary teams through design, configuration, testing and deployment, while driving budgets, timelines and quality.