Senior ServiceNow IT/OM Asset Management Leader

EY; Boca Raton (FL); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Hybrid work model

Flexible vacation policy

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery teams and client relationships in a rapidly growing practice. The role focuses on building and managing technology transformation programs, ensuring timelines, costs, and quality are met, while guiding both technical and non-technical teams.

You will develop strategic roadmaps, business cases, and engagement plans, leveraging your extensive ServiceNow experience.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 5–7 years ServiceNow implementation experience.
• 5–7 years Big 4 or equivalent consulting experience, Senior Manager/Director level.
• ServiceNow CSA or CAD; minimum 2 certifications listed.
• Excellent consulting and interpersonal skills – executive communication and problem solving.
• Willingness to travel up to 60%.

Responsibilities

• Lead engagement delivery and manage client relationships on a daily basis.
• Oversee program and project management, ensuring objectives are met.
• Develop resource plans and budgets, managing engagement economics.
• Lead ServiceNow transformation strategies and roadmaps with senior client executives.
• Act as engagement manager across all phases of ServiceNow IT/OM Asset Management projects.

Skills

Client relationships

Project management

Leadership

Communication

Strategic planning

Mentoring teams

Problem solving

Risk management

Sales support

Agile/Waterfall

Education

Bachelor’s degree

Master’s degree preferred

Tools

ServiceNow

Armis

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery teams and client relationships in a rapidly growing practice. The role focuses on building and managing technology transformation programs, ensuring timelines, costs, and quality are met, while guiding both technical and non-technical teams.

You will develop strategic roadmaps, business cases, and engagement plans, leveraging your extensive ServiceNow experience.