Senior Manager, ServiceNow IT/OM Asset Transformation Hybrid

EY; Huntsville (AL); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Hybrid work model

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery, manage client relationships, and drive technology transformation programs. You will guide both technical and non-technical teams, manage budgets, and shape roadmaps for IT/OM Asset Management with AI-enabled solutions.

The role supports a hybrid, client-facing model across the US, with opportunities to grow consulting, technical and leadership skills within EY’s diverse teams.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Minimum 5–7 years in ServiceNow implementations.
• Experience in Big 4 or equivalent consulting environment.
• Certified ServiceNow specialists or multiple certifications.

Responsibilities

• Lead engagement delivery and manage client relationships daily.
• Oversee program and project management; ensure objectives met.
• Develop resource plans and budgets; manage engagement economics.
• Guide teams across design, configuration, testing and deployment.

Skills

Client relationships

Project management

Resource planning

Budgeting

Leadership

Agile delivery

Waterfall delivery

Sales support

Strategic thinking

Communication

Education

Bachelor’s degree

Master’s degree preferred

Tools

ServiceNow CSA

ServiceNow CAD

Discovery

Vulnerability Response

CMA/CTA

ITOM/CMDB

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery, manage client relationships, and drive technology transformation programs. You will guide both technical and non-technical teams, manage budgets, and shape roadmaps for IT/OM Asset Management with AI-enabled solutions.

The role supports a hybrid, client-facing model across the US, with opportunities to grow consulting, technical and leadership skills within EY’s diverse teams.