Senior Manager, ServiceNow IT/OM Asset Management

EY; Tampa (FL); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Total Rewards package (health, dental,

Pension and 401(k)

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead client engagements, build delivery capabilities, and drive technology-enabled business transformations across IT/OM asset management. You’ll manage timelines, budgets and teams in a dynamic, client-facing role.

You’ll collaborate with executives to shape roadmaps, build business cases, and deliver high-impact outcomes while mentoring cross-functional teams and navigating complex stakeholder landscapes.

Qualifications

• Bachelor’s degree required (4-year degree).
• Typically, no less than 5–7 years relevant ServiceNow implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience, Senior Manager/Director level.
• ServiceNow CSA or CAD certification.
• Minimum of 2 of the listed ServiceNow certifications.

Responsibilities

• Lead engagement delivery and manage client relationships daily.
• Accountable for program/project management and meeting objectives.
• Develop resource plans and budgets, manage engagement economics.

Skills

Client engagement management

Program/project management

Leadership

Executive communication

Business case development

Sales alignment with pursuit teams

Education

Bachelor’s degree

Master’s degree preferred

Tools

CSA Certification

CAD Certification

Harden Asset Management Certification

Software Asset Management Certification

Data Foundations Certification

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead client engagements, build delivery capabilities, and drive technology-enabled business transformations across IT/OM asset management. You’ll manage timelines, budgets and teams in a dynamic, client-facing role.

You’ll collaborate with executives to shape roadmaps, build business cases, and deliver high-impact outcomes while mentoring cross-functional teams and navigating complex stakeholder landscapes.