Senior Manager, ServiceNow IT/OM Asset Mgmt

EY; Louisville (KY); Hybrid; USD 172,000 - 392,000; Full time

Job summary

EY seeks a ServiceNow Transformation Senior Manager to lead client-facing ITOM asset-management programs and shape strategic roadmaps. You’ll guide delivery teams, manage timelines and budgets, and build strong client relationships across geographies.

You will mentor 10+ resources, including offshore staff, and drive both technical and process improvements. Travel up to 60% is expected with EY’s hybrid US model and comprehensive rewards.

Qualifications

• Bachelor’s degree required (4-year degree); Master’s degree preferred.
• Typically, no less than 5 - 7 years relevant experience in ServiceNow implementation experience.
• 5 – 7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level.
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Minimum of 2 of the following ServiceNow certifications: Hardware Asset Mgmt, Software Asset Mgmt, Data Foundations.
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, dependability, and organization.
• Ability to develop presentations and roadmaps and present to all levels of management.
• Experience defining models aligning business and technical capabilities.
• Experience leading teams and supervising others.
• A driver’s license valid in the U.S. and ability to travel up to 60%.

Responsibilities

• Lead engagement delivery and manage client relationships.
• Program/project management including budgeting and economics.
• Develop resource plans and budgets for engagements.
• Act as engagement manager across ServiceNow IT/OM Asset Management projects.

Skills

Client leadership

Program management

Budgeting

Executive communication

People leadership

Roadmaps

Agile & Waterfall

Travel availability

Stakeholder mgmt

Education

Bachelor’s degree

Master’s degree preferred

ServiceNow CSA

ServiceNow CAD

CMA / CTA

Discovery cert

Vulnerability Response cert

Hardware Asset Mgmt cert

Software Asset Mgmt cert

Data Foundations cert

Tools

ServiceNow

Now Assist

AI Control Tower

Discovery

Vulnerability Response

Hardware Asset Mgmt

Software Asset Mgmt

Armis

Nozomi

ITOM

Job description

EY seeks a ServiceNow Transformation Senior Manager to lead client-facing ITOM asset-management programs and shape strategic roadmaps. You’ll guide delivery teams, manage timelines and budgets, and build strong client relationships across geographies.

You will mentor 10+ resources, including offshore staff, and drive both technical and process improvements. Travel up to 60% is expected with EY’s hybrid US model and comprehensive rewards.