Senior Manager, Global OTC & Billing (Remote)

Relativity; Minnesota; Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity is seeking a Senior Manager of Global Billing Operations to design, execute, and continuously improve end-to-end billing across multiple products. The role focuses on accuracy, completeness, and scalability, leveraging AI and automation within a complex SaaS environment.

Strong governance and cross-functional collaboration are essential for success. The ideal candidate brings deep experience in billing systems, multi-currency handling, SOX controls, and a track record of building

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations with leadership exposure.
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce.
• Experience owning SOX controls for billing or OTC in a public company environment.
• Familiarity with AI tools to drive improvements and scalable processing.

Responsibilities

• Oversee end-to-end global billing operations including contract setup, invoice generation, and reconciliation across geographies and revenue streams.
• Establish global billing standards and procedures focused on completeness, accuracy, and timeliness.
• Ensure billing processes support complex deal structures and multi-element arrangements.
• Lead, mentor, and develop a high-performing OTC team with cross-functional collaboration.

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree

Tools

Zuora Billing

Salesforce

Job description

Relativity is seeking a Senior Manager of Global Billing Operations to design, execute, and continuously improve end-to-end billing across multiple products. The role focuses on accuracy, completeness, and scalability, leveraging AI and automation within a complex SaaS environment.

Strong governance and cross-functional collaboration are essential for success. The ideal candidate brings deep experience in billing systems, multi-currency handling, SOX controls, and a track record of building