Remote Senior Global OTC Billing & Automation Lead

Relativity; Missouri; Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity is seeking a Senior Manager, OTC to design, execute, and continuously improve global billing operations across all revenue streams. You will ensure completeness, accuracy, and scalability of billing processes while strengthening internal controls.

The role blends billing systems expertise with process design and AI/automation to optimize a complex, multi-product OTC ecosystem. The ideal candidate has 10+ years in Billing/OTC or Revenue Operations with leadership experience, and

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments
• Strong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworks
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, and a strong willingness to learn the existing billing logic and processes
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment
• Familiarity with AI tools to drive improvements and efficient processing
• Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)
• Experience leading billing operations team across multiple geographies
• Participated in periodic accounting closes, adhering to deadlines

Responsibilities

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models
• Strong knowledge of AR operations at a governance level, working within the OTC team to ensure end-to-end efficient process
• Participate in month-end close entries, reconciliations, and status tracking

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree

Tools

Zuora Billing

Salesforce

Job description

Relativity is seeking a Senior Manager, OTC to design, execute, and continuously improve global billing operations across all revenue streams. You will ensure completeness, accuracy, and scalability of billing processes while strengthening internal controls.

The role blends billing systems expertise with process design and AI/automation to optimize a complex, multi-product OTC ecosystem. The ideal candidate has 10+ years in Billing/OTC or Revenue Operations with leadership experience, and