Global OTC Billing & Revenue Ops Lead

Relativity; New Jersey; Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity is seeking a Senior Manager, OTC to lead the design, execution, and continuous improvement of global billing operations across all revenue streams. This role ensures completeness, accuracy, and scalability of billing while maintaining strong internal controls.

The ideal candidate combines deep billing systems expertise, process-architecture mindset, and strong teamwork with AI-enabled automation to drive excellence.

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role.
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments.
• Strong command of billing process design and controls with a track record of scalable, accurate billing frameworks.
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce and willingness to learn existing billing logic.
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment.
• Familiarity with AI tools to drive improvements and efficient processing.
• Strong cross-functional experience with teamwork and collaboration.
• Experience in a high-growth SaaS or subscription-based company with complex billing models.
• Experience leading billing operations team across geographies.
• Participated in periodic accounting closes, adhering to deadlines.
• Accounting degree/experience preferred

Responsibilities

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments.
• Lead to payment application and reconciliation across geographies and revenue streams.
• Establish global billing standards and procedures for completeness, accuracy, and timeliness.
• Ensure billing processes support complex deal structures and multi-element arrangements.
• Collaborate with OTC governance on AR operations and month-end close tasks.
• Leverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems.

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree preferred

Tools

Zuora Billing

Salesforce

Job description

Relativity is seeking a Senior Manager, OTC to lead the design, execution, and continuous improvement of global billing operations across all revenue streams. This role ensures completeness, accuracy, and scalability of billing while maintaining strong internal controls.

The ideal candidate combines deep billing systems expertise, process-architecture mindset, and strong teamwork with AI-enabled automation to drive excellence.