Senior Manager, Global OTC Billing & Automation (Remote)

Relativity; Indiana (PA); Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity is seeking a Senior Manager, OTC to lead global billing operations, ensuring completeness, accuracy, and scalability across revenue streams. This role emphasizes process design, controls, and cross-functional leadership to drive automation and audit readiness.

The candidate will apply deep Zuora and Salesforce expertise, manage SOX controls, and mentor a high-performing team across geographies while partnering with Revenue Accounting, Legal, and Product teams.

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role.
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments.
• Strong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworks.
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, and a strong willingness to learn the existing billing logic and processes.
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment.
• Familiarity with AI tools to drive improvements and efficient processing.
• Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices.
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring).
• Experience leading billing operations team across multiple geographies.
• Participated in periodic accounting closes, adhering to deadlines.

Responsibilities

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams.
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles.
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models.
• Strong knowledge of AR operations at a governance level, working within the OTC team to ensure end-to-end efficient process.
• Participate in month-end close entries, reconciliations, and status tracking.
• Leverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention, and improve scalability.

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree

Tools

Zuora Billing

Salesforce

Job description

Relativity is seeking a Senior Manager, OTC to lead global billing operations, ensuring completeness, accuracy, and scalability across revenue streams. This role emphasizes process design, controls, and cross-functional leadership to drive automation and audit readiness.

The candidate will apply deep Zuora and Salesforce expertise, manage SOX controls, and mentor a high-performing team across geographies while partnering with Revenue Accounting, Legal, and Product teams.