Senior Manager, Global OTC Billing & Automation

Relativity; Connecticut; Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity is seeking a Senior Manager, OTC who will lead the design, execution, and continuous improvement of global billing operations. You will ensure complete, accurate, and scalable processes across all revenue streams while maintaining strong internal controls and leveraging AI to optimize efficiency.

The role requires deep knowledge of Zuora Billing, Salesforce, and complex multi-element monetization models, with a track record of delivering compliant, high-quality billing across

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations.
• Deep expertise in global billing operations and multi-currency environments.
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce.
• Demonstrated ownership of SOX controls for billing or OTC in a public company.
• Familiarity with AI tools to drive improvements and efficient processing.

Responsibilities

• Oversee end-to-end global billing operations across geographies and revenue streams.
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness.
• Design scalable billing processes with defined controls and regular review cycles.
• Assist with SOX control framework for billing operations; ensure audit readiness.
• Leverage AI and automation to streamline billing operations and improve scalability.

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree/experience preferred

Tools

Zuora Billing

Salesforce

Job description

Relativity is seeking a Senior Manager, OTC who will lead the design, execution, and continuous improvement of global billing operations. You will ensure complete, accurate, and scalable processes across all revenue streams while maintaining strong internal controls and leveraging AI to optimize efficiency.

The role requires deep knowledge of Zuora Billing, Salesforce, and complex multi-element monetization models, with a track record of delivering compliant, high-quality billing across